• How long will it take to get my order?
    Once you have submitted your measurements to mail@zardosi.co.uk, all orders to UK customers are delivered between 3- 4 weeks. For all other countries delivery is between 5-6 weeks. Bridal wear, Ghagaras, Lenghas, may take up to 7 weeks to ship. Please note that we do NOT give Guarantees for Delivery Date as we have no control over extenuating circumstances that may/ may not delay delivery after we have shipped. All orders are shipped by 1st class service and delivered within approximately 5 working days after dispatch of the shipment. 
  • VALIDITY OF ORDER
    Once the order is placed by you, we confirmed your order and payment for the goods made via the permitted options, the order remains valid and cannot be canceled in the intervening period between the commissioning of the order and the delivery. If you cancel your order after payment we would deduct charges till that stage with surcharge.
  • Delivery Address
    We will not be responsible for wrong delivery due to incorrect and/or incomplete address supplied by the customer. If for any reason you or any person at the delivery address refuses to accept the delivery of the products, all risk in the products shall pas to you and we may, at our discretion charge for return of the products to us, a storage fee and a redelivery fee to another address nominated by you. Any items lost or damaged in transit we will not be held responsible as we will provide you with proof of postage.
  • If we discover an error in pricing of the goods in your order, we will inform you as soon as possible using the contact details you supply us, and give you the option of reconfirming your order at the correct price or cancelling it. By submitting your order you are accepting the shipping and handling costs.
  • REFUND/EXCHANGE POLICY
    All products are custom made to particular size and other custom specifications. Therefore orders once delivered, cannot be returned for refund. We try our best to ensure customer satisfaction but it is not possible to follow an open refund / return policy, since products are not ready made stock. Jewellery cannot be exchanged or returned due to hygiene safety.
  • PAYMENT
    All checkout payments are processed by Paypal. Paypal is a safe secure server. You can also check this is secure by looking for the padlock icon on your internet browser. All payments are taken instantly just as you buy something from Ebay the payment is taken instantly when you click to purchase using Paypal.
  • PRIVATE POLICY
    zardosi.co.uk is committed to safeguard the privacy of the customers' personal data. Information required for process and execution of orders will not be shared or passed on for any other purpose.
  • SIZES
    Most garments are made to order as per Buyers' custom measurements. After placing an order, customers are advised to provide size details in inches or centimeters (height, chest/bust, just below bust, waist, hips, sleeve length, upper arm circumference, cross-back/shoulder etc. Measurements and Special requests (if any) can be emailed to mail@zardosi.co.uk. NOTE: If Size OR Measurements are not provided within 3 days of placing an order, garment will be made to free size (36" bust 5' 6" height).
  • COLOR CONSISTENCY
    Please be aware that actual color may differ slightly from that shown. While the essential color will remain the same. The reason is that the color shown on computer is always different from that one in real. Also different material shows same color in different variations. It is practically impossible for us to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these garments/outfits have a tendency to reflect different shades of a color under different light and medium. Minor differences in exact shade of color differ due to lighting differences, individual photographer styles, film development differences, scanner differences and individual pc monitor color settings.
  • BEADS/SEQUINS MISSING OR COMING OFF
    We believe that customers who are ordering items with sequence and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off.  

  • SUBMITTING INFORMATION
    By submitting your order you are confirming to buy the goods at the prices and the terms stated and are allowing us to use your details for the purpose of supplying the goods including, passing your details onto our nominated carriers and other third party subcontractors. We will not use your details for any other purpose without your prior consent. We are not obliged to supply the goods to your until we have confirmed order acceptance to your order and providing the item(s) are in stock. You must ensure that all details required are correctly filled at the checkout before submitting, including email address, full postal address and payment details.