Am I getting Original Bollywood Outfits and Jewellery ?
No. All Bollywood Outfits are only inspired by those worn by Movie Stars and are made in the same style. Please be aware that slight insignificant differences may occur, due to all outfits being completely handmade. (No two pieces of any Handworked Product can ever be exactly the same as each pair of hands will have it's own style of working.)

What sizes are your products available in ?
All our products are tailor-made from scratch. We work with your measurements or size as provided during order. Products can also be provided unstitched on request. (not valid for ready-to-ship products)

How do I submit my measurements ?
Easy! After processing your online order, e-mail detailed actual body measurements of HEIGHT, BUST, UNDER-BUST, WAIST and HIPS to mail@zardosi.co.uk In case any other measurements be required, our production department will contact you later. (measurements can also be entered in special instructions box at checkout)

I love the outfits in your gallery. However, I want small changes made, like long sleeves instead of short, longer blouse to cover my midriff, etc. is it possible?
Yes, all special requests are accommodated. While most changes are free of cost, any substantial changes resulting in extra cost for us may result in a marginal change in price. Details of ALL Changes/ Special Instructions MUST be repeated via email after order.

We have recently had cases, where the customer has expected his/her order to be executed, incorporating changes suggested by customer via email, weeks even months before actual date of order. We will NOT check email history before executing an order. If no email containing Special Instructions / Changes is received AFTER order is placed, order will be executed without any changes.

My outfit is not the exact shade of cream as the outfit shown on your site ?
Please be aware that actual color may differ slightly from that shown. While the essential color will remain the same, that is pastel pink will be pastel pink and turquoise will be turquoise, the actual shade may differ. Minor differences in exact shade of color differ due to lighting differences, individual photographer styles, film development differences, scanner differences and individual pc monitor color settings.

Do you have a catalogue ?
No. Due to fast turnover of items and sale options, our products are available to view through our online store only.

What is the delivery time ?
Depending on the item, all orders are delivered between 6 to 8 weeks. Handworked Sarees and other extensively handworked outfits are shipped in 6 weeks. Bridal wear, Ghagaras, Lehengas, Jewellery may take up to 8 weeks to ship. Please note that we do NOT give Guarantees for Delivery Date as we have no control over extenuating circumstances that may/ may not delay delivery after we have shipped.

Are your prices the cheapest ?
We follow a Fair Pricing Policy, where all our items are competitively priced. No product is over-priced and no product is under-priced. If another store can give you the same product at a lower price, rest assured that this is due to inferior quality on their part. Quality goods are our priority and we would never lower prices by compromising on quality. If at any time we get good deals on any raw materials, this discount is passed directly onto the customer

How do I care for my outfits?
Naturally air dry garment for few hours after each wear. Avoid direct spray of perfume, rain water, exposure to heavy moisture.

Can you help me pick a bridal dress at a short notice?
If you email us with three preferences from our collection, our expert team of designers will help you pick the right dress for your forthcoming wedding. We take special care for RUSH delivery if your wedding is approaching soon. Rush Orders must be paid for via Western Union OR Bank Transfer.

I am a Bollywood fan and want to order outfits worn on screen by some actresses. If I specify an outfit from a film, can you make one for me exactly like it?
Yes this is our speciality. Please email us your request with details and preferably pictures as well.

I am not happy with the outfit you sent me. What is your policy on returns?
See our Refund/Exchange Policy under Terms, Conditions & Policy

 

CLOTHING CARE

COTTON

is water-absorbent. Whites can be bleached lightly, but not treated, printed or colored cottons. Before washing vegetable dyed cotton, test for colorfastness by wetting a small corner to see if it bleeds. Soak in cold or tepid water, dry in shade and iron with hot steam.

LACE
is an intricate pattern made of synthetic or natural yarns, sometimes stitched onto a base. It can stretch and lose shape if handled poorly. Dry-cleaning is reccomended. Hand-wash at home with a sponge soaked in mild solution of liquid soap and lukewarm water. Spread the lace flat and blot clean. Never bleach. Ironing not reccomended.

LINEN
has poor elasticity, wrinkles easily, can be dyed well, dosent fade quickly and can tolerate high temperatures. Wash, wring gently and dry in shade. While Ironing, open collars and iron on fold, as prolonged folding can cause the yarns to break. Iron when damp with hot steam.

POLYESTER, GEORGETTE, CHIFFON AND ORGANZA
are synthetic, crease-resistant fabrics with an affinity for oil. Polyester is tough but melts under medium to high temperatures. Georgette, Chiffon and Organza are diaphonous and delicate. To wash, soak in lukewarm water with a mild detergent, dont scrub, rinse thoroughly, squeeze excess water and dry flat. Iron while damp on low temperature.

SILK
is strong, can be dyed easily, drapes well and dries quickly. All handworked and zari woven silk sarees and outfits should be dry-cleaned and stored away from direct sunlight. Most unembellished plain silks can be hand-washed using a gentle non-alkaline shampoo. Dont wring, but roll in towel to squeeze out extra moisture before drying. Iron on low temperature using a press cloth. Silk fades under direct sunlight.

WOOL
has high elasticity, is flame resistant and has high moisture absorbing quality. Wool should be professionally cleaned. If you must wash at home, use a mild liquid detergent and dry it flat. It can be steam pressed at very low temperatures, however some wools like angora shrink easily so ironing is best avoided.